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Service Design for BusinessNote: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled. Condition: BRAND NEW ISBN: 9781118988923 Year: 2015 Publisher: John Wiley & Sons Inc (US) Description: Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
Unlock the potential of your business with *Service Design for Business*. This essential guide offers a transformative approach to enhancing customer experience through innovative service design. Written by experts at Livework, a pioneer in the service design industry, this book reveals actionable strategies for meeting customer needs effectively.
In today’s digital landscape, competition is fierce, and it’s vital to engage customers through intentional service design. By adopting a design perspective, you will learn to view your organization through the eyes of your customer, fostering a culture where customer experience is everyone’s responsibility. The unique insights provided in this book will help you analyze market factors, ensuring your service offerings resonate well in today’s fast-paced environment.
*Service Design for Business* delves into real-world applications, featuring case studies from renowned organizations like Sony, Volkswagen, and Procter & Gamble. This practical handbook provides step-by-step methods to create a seamless customer journey, improve engagement, and ultimately drive business success.
Gain a competitive edge in service design and revolutionize how your customers interact with your brand. Whether you’re a business leader, designer, or marketer, this book is an invaluable resource for crafting exceptional customer experiences that keep them coming back.
Make your customer experience an organization-wide priority. Deliver memorable touchpoints and elevate your business to new heights with the power of service design.
Note: Shipping for this item is free. Please allow up to 6 weeks for delivery. Once your order is placed, it cannot be cancelled.
Condition: BRAND NEW
ISBN: 9781118988923
Year: 2015
Publisher: John Wiley & Sons Inc (US)
Description:
A practical approach to better customer experience through service design
Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this quick read is a handbook for connecting market factors to the organizational challenge of customer experience by seeing your company through the customers' eyes.
Livework pioneered the service design industry, and guides organizations including Sony, the British Government, Volkswagen Procter & Gamble, the BBC, and more toward a more carefully curated customer experience. In this book, the Livework experts show you how to put service design to work in your company to solve the ongoing challenge of winning with customers.
Approach customer experience from a design perspective
See your organization through the lens of the customer
Make customer experience an organization-wide responsibility
Analyze the market factors that dovetail with customer experience design
The Internet and other digital technology has brought the world to your customers' fingertips. With unprecedented choice, consumers are demanding more than just a
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Product Reviews
★★★★★ 5
Works great for butterbeer
Flavor Name: Butterscotch
Taste delicious. I bought this to make a Harry Potter butterbeer and it works well.
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Reviewed in the United States on March 27, 2026
★★★★★ 5
Great product, thoughtful design, great customer service
Color: Black, Size: 40 oz
I don't write a lot of reviews, but I felt like this product deserved one. This is an excellent cold brew maker. It is very easy to use and has a great 1,200 mL capacity. The plastic construction is more versatile (less fragile) than other brewers made from glass. The filtration system eliminates the sludge that other brew systems leave. The packaging is very thoughtful - a scoop and sponge are included. The scoop is easily overlooked, but it is the perfect size to clean the used grounds out of the filter. The sponge is an unexpectedly useful form factor to help with cleaning. Hopefully the sponges can be ordered separately, since sponges don't last forever.
Some minor downsides:
Cleaning is moderately easy, but the only component that is recommended for the dishwasher is the pitcher (which is also easiest to clean by hand). All of the other elements are recommended for hand washing, which doesn't take long.
The way the filter is configured, the pitcher will work most effectively if stored (at least for part of the brew cycle) on its side. However, there is a vent in the lid that is prone to leaking when the pitcher is stored on its side. Brewing upright can lead to the top grounds not getting exposed to water.
Unfortunately, one of the pieces broke during routine use after a couple of months: the pitcher lid is attached with a couple of hinges that snap the lid into place on the pitcher. One of the hinge attachments broke. I contacted customer service and a replacement pitcher arrived four days later. I'd recommend being careful with these hinge attachments as they seem prone to break. At the same time, the customer service is very responsive and suggests that they take support of their products seriously.
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Reviewed in the United States on May 1, 2025
★★★★★ 5
Nice little cold brew pitcher
Color: Black, Size: 40 oz
Easy to use and very easy to clean. We have made one batch of cold brew so far and are very pleased with the results, the suggested measurements produced a very smooth tasting coffee. Definitely worth trying for the price.
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Reviewed in the United States on May 19, 2026
★★★★★ 5
Best cold brew ever
Color: Black, Size: 40 oz
How did I live without this?? My ice coffee made in this is the best I have ever had. It is very easy to use and also very easy to clean. I was very impressed with the quality of the pitcher. It is very thick acrylic and cleans up great with absolutely no staining or discoloration. I am going to be ordering another for my brother! I highly recommend this one!
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Reviewed in the United States on April 19, 2026
★★★★★ 4
Very nice but -
Color: Black, Size: 64 oz
Got it today. Just put it to use and made some cold brew. Looks nice and sturdy and doesn’t leak. Has a great large capacity to make a lot of cold brew. Lid closure is great and seals nicely. Very easy to use and user friendly. The plastic material is very thick feeling so that tells me it will withstand quite a bit. I like it so far.
My only issue is as soon as I opened the box and pulled the spoon out, it was broken. The bottom stand is completely broken and barely stands up. So that’s disappointing. Otherwise, seems very nice.
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Reviewed in the United States on March 9, 2026